Chapter Support Coach

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Position Title: Chapter Support Coach
Reporting to: Director of Chapter Support
Department: Operations – Chapter Support
Supervisory responsibilities: No
Position: Ten full time positions


Maximize the personal development of individual members and optimize chapter operational performance.


This is a NEW position that requires pioneers and adventurers to apply. Lambda Chi Alpha is currently hiring to complete a team of ten Chapter Support Coaches to help build the chapter support team. The responsibilities include working alongside chapter officers, alumni volunteers, campus partners, and the team at the Lambda Chi Alpha Office of Administration. This position is for highly-organized people who can support the development of our undergraduate members and alumni volunteers at chapters in the United States and Canada while holding them accountable to the Lambda Chi Alpha values and high standards. This specific position may also be required to work with chapters or colonies on a disciplinary status and must be willing to grow, support, and redirect behavior to create compliant and risk-adverse chapters.

  • Holding stakeholders accountable
  • Aligning Lambda Chi Alpha values with action for undergraduate members and alumni volunteers
  • Assessing the culture of chapters and the competence of undergraduate officers

Specifically, this role is responsible for the following:

  • Holding 12-18 in-person or remote Goal Setting and Review (GS&R) meetings per week with chapter presidents.
  • Holding at least one in-person or remote meeting with all chapter officers each term.
  • Documenting the results of chapter work.
  • Implementing the Situational Leadership model to help undergraduate officers manage complex calendars and tasks.
  • Educating undergraduate officers and alumni volunteers on roles and responsibilities.
  • Facilitating recruitment, Fraternity and Ritual education, and health and wellness workshops to undergraduate members.
  • Closing the feedback and follow-through loop with all undergraduate, alumni, university, and Office of Administration stakeholders.
  • Creating strategic plans for chapters.
  • Managing relationships between undergraduates and alumni stakeholders.
  • Using technology to communicate with High Alphas.
  • Executing administrative and educational tasks associated with conferences.
  • Demonstrating timeliness in reporting assignments, especially when traveling.
  • Collecting data regarding Chapter Operating Standards.
  • Participating fully in ongoing training and development programs provided by the Office of Administration.
  • Assist chapters on a disciplinary status in returning to good standing as prescribed by the chapter’s assigned terms.

The competencies and behaviors that have been specifically sorted as priorities for this job are:


  • Accountability
  • Adaptability
  • Communication
  • Influence
  • Purpose


  • Conflict management
  • Establish priorities
  • Feedback

Personal Development

  • Grit
  • Learner
  • Traveling will focus on the managed portfolio of 12-18 chapters and subject matter specific visits in varying lengths of time from one day to a full week.
  • Acting as representative of the organization and an ambassador of Lambda Chi Alpha.
  • Working with various departments and external audiences in communicating and achieving organization initiatives.
  • Protecting confidential and sensitive information.
  • Adhering to and enforcing all applicable organization policies, procedures, and practices.

Considering Lambda Chi Alpha’s team structure, it is likely that duties will extend beyond those listed above. Physical demands of this position include, but are not limited to, bending, lifting, sitting for extended periods, driving, and flying.


Candidates should have a bachelor’s degree as well as knowledge of fraternity and sorority life and chapter operations. One to three years of fraternal job experience is preferred, but recent graduates are welcome to apply for this role. Membership or eligibility for membership within Lambda Chi Alpha is preferred due to duties involving the Initiation Ritual.

The position is a full-time, exempt position located in the organization’s headquarters in Carmel, IN. Job responsibilities and tasks for this position are subject to change based on the needs of the organization and at the discretion of the Chief Executive Officer.


The salary range starts at $35,568 and the compensation will correspond with a candidate’s education and experience. Benefits include comprehensive health plans, 401k with employer match, paid leave, continuing education, laptop, cell phone, and an extended holiday break in December.


A complete online application can be found below. The application will require you to submit:

  • A cover letter detailing your qualifications
  • A resume
  • Three professional or experiential references, and
  • An available start date.

Please refer all questions regarding this position to:
Nathan Schultz, Director of Chapter Support – nschultz@lambdachi.org
Jessica Ashton, Director of Health & Wellness – jashton@lambdachi.org